Refund policy

We do not offer refunds on custom work, including switch lubing, switch filming, or keyboard assembly services.

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in new, unused, and unopened condition and in its original packaging. You’ll also need your receipt or proof of purchase.

For international returns, buyers are responsible for providing their own return shipping, as our system is unable to provide international return labels.

To start a return, contact us at hello@thockking.com. If your return is accepted, you will be responsible for return shipping. Items sent back without first requesting a return will not be accepted.

If your order originally qualified for free shipping and the return is due to preference or buyer choice — such as ordering the wrong color, changing your mind, or no longer wanting the item — the original shipping cost we paid to send the order will be deducted from your refund. This does not apply to returns caused by our mistake or a defective or damaged item.

You can always contact us at hello@thockking.com with any return questions.

Damages and Issues

Please inspect your order when it arrives and contact us right away if an item is defective, damaged, or if you received the wrong item so we can evaluate the issue and make it right.

Exchanges

The fastest way to get the item you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

Refunds

We’ll notify you once we’ve received and inspected your return and let you know whether the refund has been approved. If approved, the refund will be issued automatically to your original payment method.

Please keep in mind that your bank or credit card company may take additional time to process and post the refund.

Lost International Packages

USPS First-Class shipping does not include insurance or full tracking. Thock King is not responsible for lost or stolen packages shipped using this service. Please use it at your own risk or upgrade to UPS or DHL if you would like additional tracking and coverage.